28 April 2010

Gustto Does Not Stand Behind Their Bags

On April 16th, I sent Gustto the following query using a form on their website:

I have a Gustto Cokera bag I originally purchased from Revolve Clothing. I
have not used it in awhile, but it was stored away. When I brought it out to
use, I discovered the shoulder straps are completely different in texture.
The leather is fine, but whatever was used on the inside as interfacing has
hardened. The strap is no longer supple and there are slight "cracking"
sounds when I handle the strap. This is not how my bag was before. I was
wondering if anything could be done. Thank you.

I received a reply on April 19th:

We advice to see a shoes maker and check w/ him. We can direct you to some
good ones in NY. Unfortunately we can't help, the bag is from 5 seasons ago.
Let me know if you have any question.
Best Regards,

Senior Account Executive

I am disappointed, because I do like my bag. It's a nice size with soft leather. Despite being sort of a slouchy/hobo type bag, it has a zippered top so I can use it while traveling. It is also fairly light.

But, Gustto bags are not cheap at all (though I bought mine at a hefty discount). So what if it was from five seasons ago? Does it matter? I have owned the bag for less than one year, I bought it in June 2009! It's not really that old! I probably will not buy a Gustto bag again.

I sent the customer servcie rep the following email just now:


Thanks for your reply. I have to say I am disappointed in Gustto's commitment to quality. While the bag is from five seasons ago, I do not really see why this should matter as the bag is not very old at all. I am looking at my customer invoice and I actually bought the bag in June 2009, so I have had the bag for less than one year. I am surprised that a bag that was owned for less than one year has lost some sort of integrity to its strap, especially for the retail prices Gustto charges.

I appreciate your reply and I simply mean to voice my disappointment in the overall quality of the bag and the company policy regarding quality issues.

I'll see what they have to say. I don't mean to "get anything" out of the email... the bag is usable, but I really am super disappointed in it and the service from Gustto.

21 April 2010

uhh what???

I stopped by Joann's yesterday because I needed a new pair of fabric scissors (I misplaced my gingher shears boohoo). As I was waiting in line (for a very long time), I noticed that a lady in front of me was returning cut fabric.

I just thought to myself... um really? You can return cut fabric here? Apparently you can, because the store manager did not have any problems with it when the cashier asked about it. I don't know... all the "real" fabric shops I've been in do not take returns on cut fabric. All sales are final. If picked the wrong color, bought too much, got the wrong material, or just don't want it anymore... well it's too bad. Once scissors cut the fabric it's YOURS. Honestly cut fabric should be non-returnable... (unless it is damaged or off grain etc)

So there you go. Top tip... cut fabric can be returned at Joann's (as long as you have the receipt and do not use it). But I don't think I really need anything from Joann's besides muslin or some fun printed cotton. There are other stores that I go to for finer fabrics...

07 April 2010

ahoy miss marc

These are so fun! I want them, but I'm not sure which one I will get. But these are on the top of my "to buy" list. I think I will get it from Nordstrom. Hopefully I can get them to pricematch a Bloomingdale's sale :)

06 April 2010

Concrete Rose Video on YouTube

The informal fashion show which I helped to produce last year may be viewed online @ youtube. Unfortunately I was not in any "interview" segments because I was moving the merchandise used in the show... oh well? I know I did tons of work for the show and I'm glad the result was excellent! I met many talented individuals on this project and it would be fun to produce another show in my spare time (haha... do I even have "spare time"?)